Designing a Holistic Employee Experience: Learn Why and How Organizations Are Supercharging Their Employee Experiences to Mirror Their Best Customer Experiences
Join us in this 5-week, online course to learn why and how organizations are supercharging their employee experiences to mirror their best customer experiences.
Our next course runs from November 2, 2020 to December 6, 2020.
Lead Faculty: Katherine Brune
Former SVP of Employee Well-Being & Benefits, SunTrust now Truist, Owner, WorkSprout & Future Workplace Fellow
Katherine has 15 years of experience working in the people arena. She is a thought-leader in employee experience and well-being programs. Some of Katherine’s greatest accomplishments include designing and introducing an industry-leading financial well-being program for a top financial institution now sold to hundreds of companies, creating a full-time storyteller job to spread purpose in action, introducing integrated health providers in onsite clinics to address the whole person, unleashing a campaign on mental health services, and leading early-career bankers through a super-charged development program. These and many more programs all have one thing in common – a focus on the employee and their ability to deliver their best.
Led by Top Practitioners Who Have Supercharged Their Employee Experiences
This course is designed to share the lessons needed to supercharge your employee experiences. Featuring video case studies from experts in the field, this course will engage you deeply in this learning.
Video Case Studies Plus Live Interactive Session with Faculty
Half way through our course, we will conduct a one hour webinar with all learners to answer questions, share challenges and bring our community together. This session will run live, but will also be recorded and shared as a digital asset with all learners.
Five Week Online Course Building Your Employee Experience Skills
This course was designed to help you embrace the power of employee experience transformation. Whatever your role, this course will enable you to supercharge your employee experiences, driving results and impacting your organization!
Recertification Credits & Digital Badge
Upon completion of this course, you will also receive recertification credits and a digital badge to build your personal brand and document your new skills.
Learners who complete this course are eligible for 8 re-certification credits from SHRM and HRCI.
What You’ll Learn:
In this course, we will help you examine and rethink how to supercharge your employee experiences.
The Current State:
Employee experience is the sum total of all the experiences an employee has with their employer over the duration of their relationship with the employer. Every moment that an employee experiences– whether it’s handled by IT, HR, Marketing, or Real Estate– must be a “consumer-grade” experience, one that is seamless, personalized and available 24X7.
Employee experience is gaining in importance as reports from the World Economic Forum and Business Round Table acknowledge that organizations are entering a new era in which the purpose of the corporation is evolving from the shareholder-centric model to one that benefits all stakeholders. This is driving the need to understand the components of designing a holistic employee experience, one where the experience of employees mirrors the best customer experiences created by the organization. At the same time HR, IT, Marketing, and Real Estate teams are challenged to better understand the moments that matter to their employees and design a holistic employee experience where all stakeholders understand:
As a result, many HR, HRIS, Marketing, and Real Estate practitioners and their teams are rethinking their strategy and organization design through the lenses of creating a holistic employee experience, transforming their functions by forming close partnerships between HR, Learning, IT, Marketing, and Real Estate and taking a leadership stand on the growing importance of the overall wellbeing of the employee to attract and retain talent.
This online course showcases how pioneers in Employee Experience Transformation are examining and rethinking how to:
This course is targeted to HR professionals with job titles in areas such as:
This Course Features Five Modules:
Each module takes 90 minutes and includes viewing videos, reading relevant articles, answering questions, posting to our Course Gallery and collaborating with other learners. Each module also includes a deeper dive of content for those that are interested in learning more about one of the module topics.
The Five Modules of Designing a Holistic Employee Experience include:
Course Design Principles
Designing a Holistic Employee Experience: Learn Why and How Organizations Are Supercharging Their Employee Experiences to Mirror Their Best Customer Experiences was designed to be highly engaging using our Learn, Review, Apply format culminating in a digital badge detailing each learner’s achievements and shareable on social media.
- Understand what employee experience is and how it can be transformed
- Assess and discuss how top companies supercharge their employee experience to realize business results.
- Reflect on the videos of top practitioners sharing why and how they have supercharged their employee experiences
- Review short knowledge check questions following your exposure to videos, articles and other content
- Participate in discussion questions and exercises to apply your knowledge
- Build an Action Plan to educate your stakeholders
- Create a video on how to move forward in your organization