Designing a Holistic Employee Experience
Join us in this 5-week, online course to learn why and how organizations are supercharging their employee experiences to mirror their best customer experiences.
Course at a glance
Lead Faculty: Katherine Brune
Former SVP of Employee Well-Being & Benefits, SunTrust now Truist, Owner, WorkSprout & Future Workplace Fellow
Katherine has 15 years of experience working in the people arena. She is a thought-leader in employee experience and well-being programs. Some of Katherine’s greatest accomplishments include designing and introducing an industry-leading financial well-being program for a top financial institution now sold to hundreds of companies, creating a full-time storyteller job to spread purpose in action, introducing integrated health providers in onsite clinics to address the whole person, unleashing a campaign on mental health services, and leading early-career bankers through a super-charged development program. These and many more programs all have one thing in common – a focus on the employee and their ability to deliver their best.
OVERVIEW
What You’ll Learn:
In this course, we will help you examine and rethink how to supercharge your employee experiences.
Intrinsic needs of key employee personas
Levers of employee experience: cultural, digital physical, and emotional
Explosion of new technologies– virtual reality, artificial intelligence, and augmented reality
Demographic shifts and the evolving needs of full-time, remote, and gig workers
Increasing use of culture as a value creation tool to attract and retain talent
This online course showcases how pioneers in Employee Experience Transformation are examining and rethinking how to:
See the organization through the lens of your employees
Identify the key partners you take along the employee experience journey
Understand the impact of the digital and physical workspace
Measure the business impact of designing a holistic employee experience
Understand the difference between employee engagement and employee experience
Leverage your purpose, mission, and values to guide your employee experience
Identify key moments that matter through design thinking and journey mapping and recast them to be personalized employee experiences
Build your business case for employee experience and identify best practices to have greater success
This course is targeted to HR professionals with job titles in areas such as:
COURSE MODULES
This Course Features Five Modules:
Each module takes 90 minutes and this includes viewing videos, reading relevant articles, answering questions, posting to our Course Gallery, completing application activities, and collaborating with other learners. Each module also includes a deeper dive of content for those that are interested in learning more about one of the module topics. Finally, across all five modules we have a team of trained coaches to address your questions and provide guidance along your journey.
The Five Modules of Designing a Holistic Employee Experience include:
Module 1: Building the Case for Designing a Holistic Employee Experience
We explore the state of employee experience and examine recent research on why we should address the employee experience. We will explore the changing expectations of humans and their work and understand the realities of the recent growth in remote working. We will delve into the range of ways employers can listen to employees and the different levers of employee experience, ultimately connecting this work back to business outcomes. We will finally explore companies that are creating intentional cultures, making a commitment to employee’s resilience and their wellbeing. Our curated tool, the Employee Experience Solution Landscape, will be shared to uncover a range of solution providers devoted to creating a differentiated employee experience.
Module 2: Seeing the Role of Purpose, Values, and Culture in the Employee Experience
Understanding the future of work needs to start with seeing the workplace through the lens of your workforce, your purpose, your values, your culture, your communications, and your leadership. We will showcase how organizations are leading with a clear purpose that comes to life in everyday interactions their people have with the company and each other, creating a connected and fulfilled workforce.
Module 3: Understanding the Role of a Cross Functional Team to Create a Holistic Employee Experience
A holistic employee experience stretches well beyond the HR suite and is challenging the historical role of HR. In this module we will examine video case studies of cross-functional teams, explaining the why and how their organization is introducing new team structures and challenging traditional roles resulting in faster and more seamless employee experiences. We explore eliminating silos and hierarchies, empowering employees, and delivering a more consistent, aligned employee experience.
Module 4: Examining the Digital Technologies that can Enhance Collaboration, the Place of Work, and the Employee Experience
The range of technologies in the workplace to enhance the employee experience are exploding at a dizzying rate. Add in the re-imagined work place that has transformed how and where many employees work. Understand why and where organizations are investing in a range of new technologies and decision support tools to improve the candidate and employee experience, eliminate the complexity of many HR and IT processes, and offer employees smarter workplaces and tools to collaborate and work in a changing place of work.
Module 5: Connecting Employee Experience to Tangible Business Outcomes
Organizations that are creating exceptional employee experiences are improving productivity, employee retention, and customer loyalty. They are providing differentiated employee experiences and realizing favorable business outcomes. We will conclude this learning program with a framework to re-design your employee experience, discuss indicators for employee listening and propose key metrics for success.
FACULTY
Elizabeth Adefioye
Chief HR Officer
Ingredion Incorporated
Sander de Bruijn
Head of Global Employee Experience
INGKatherine Wells Brune
Former SVP of Employee Well-Being & Benefits, SunTrust now Truist, Owner, WorkSprout & Future Workplace Fellow
Matt Getz
VP, Human Resources
CryoLife
Steve Hunt
Chief Expert, Technology & Work
SAP
Donna Kimmel
EVP, Chief People Officer
Citrix
Disha Mehtani
Vice President, Human Resources
View, Inc
Deborah Olson
Principal Benefits Manager
Genentech
Andrew Shatté
Chief Science Officer
meQuilibrium
Cheryl Fields Tyler
Founder and CEO
Blue Beyond Consulting
Learners who complete this course are eligible for 8 re-certification credits from SHRM and HRCI.
Future Workplace® is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP® or SHRM-SCP®.
