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Case Study with H&R Block – VR Simulation for True Behavioral Change and Mindset Shift


With immersive VR simulation, you can combine live human interaction with artificial intelligence to practice empathy and other essential human skills at scale. Whether your goal is to drive productivity gains or achieve readiness-to-perform, simulation can cascade ROI across the entire value chain. Research from Chief Learning Officer magazine shows an average return of $4,000 for every $1100 spent developing such skills. In this session from the Virtual Future Workplace Summit, we’ll show how H&R Block incorporated simulation into call center training to cut the numbers of dissatisfied customers in half, extract immediate cost-savings, and engage employees at the deepest level.

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